Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery and Return

Delivery Information

  1. Shipping Options: We offer various shipping options to cater to your needs. You can choose from standard, expedited, and same-day delivery options based on your location and urgency.
  2. Estimated Delivery Time: During the checkout process, you will be provided with an estimated delivery time based on your chosen shipping option and your delivery address. Please note that this is an estimate and actual delivery times may vary due to factors beyond our control.
  3. Shipping Fees: Shipping fees are calculated based on your order's total value, the shipping option you select, and your delivery address. Any applicable shipping fees will be displayed during the checkout process.
  4. Delivery Address: Please ensure that your delivery address is accurate and complete to avoid any delays or misdeliveries. You can update your address in your account settings.
  5. Delays and Issues: While we strive to deliver your orders on time, there may be instances of unexpected delays due to weather conditions, transportation issues, or other unforeseen circumstances. If you experience a delay, please reach out to our customer support team for assistance.

Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Here's what you need to know: 

  1. Eligible Items: Most items can be returned or exchanged within 10 days of receiving them, provided they are in their original condition, unused, and with all tags and packaging intact.
  2. Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. If the return is due to personal preference or a non-defective reason, you may be responsible for the return shipping fees.
  3. Refunds and Exchanges: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible.
  4. Exceptions: Some items, such as personalized or perishable products, may not be eligible for returns or exchanges. Please refer to the product description or contact our customer support for clarification.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 10 days of receiving the item. We will arrange for a replacement or refund, depending on your preference.

Shopping with us should be enjoyable and worry-free. Thank you for Payonbox for your online shopping needs!

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